RETURNS & DELIVERY
We hope you love your new Kader boots, but we know getting sizing right over the internet isn’t always easy, so rest assured you’re able to return your boots to us if you follow these steps:
Returning Your Boots
Carefully open the parcel bag the boots arrive in, as you will be able to reuse this should you need to post back to us.
Try the boots on, on a carpeted surface, take boots on and off carefully with your hands to ensure not marking them in the process.
A small amount of heel slip is normal in a western boot, (and fun fact, every person in this world has one foot bigger than the other so one foot with have a slightly bigger heel slip than the other).
If you find they are too small, too narrow, too wide, etc then give us a call, we will see if we have the size you’re after, or discuss what you would like to do.
Please note we speak to hundreds of people each week on all forms of social media, on the phone and in person, so writing a note to go along with your boots when posting them back to us in essential.
On the returns note, Please write down your order number, and if you are returning for a refund of the boot cost, or if you are wanting a size exchange then which size and width.
For manufacturing faults , please contact us on 0457477189 within a month of purchase to discuss.
For size exchanges and refunds due to wrong fit, we send out the first size exchange at no extra cost.
Post Returns to:
Kader Boot Co
PO Box 112
We post all boots out express via Australia Post, please note that we are located in the outback in north Western Australia. Express post does not mean next day delivery from here, please allow 5 working days for your boots to arrive. During the current COVID-19 situation, please allow for potential extra delays due to less flights and social distancing at mail sorting centres.